It's quick and easy. Our step by step process will guide you through the claim process.

We usually have a reply within 5 working days.

Claim Now

Submit your claim to us in 3 steps.

We usually have a reply within 10 working days.

Step 1: download and complete your claim form

eWallet Protection Claim Form

DOWNLOAD

Step 2: get your documents ready

Prepare the required supporting documents according to the "Appendix: Checklist for Claim Items Documentation" listed on the Claim Form.

Required Document

Copy of police report, including police reference and station name (if applicable)
Copy of statement(s) and investigation report issued by the eWallet Issuers / credit card company (showing the details of unauthorized use of eWallet(s) / credit card(s) and the total amount to be borne by You)
Copy of loss report and statement from Octopus Cards Limited showing the loss suffered by the Policy Holder *only applicable for claiming the loss of Insured Octopus
Letter of Authorization signed by Insured Person

Step 3: submit application

Send us the completed claim form and required supporting documents within 30 days after the incident:

By post

Avo Insurance Company Limited

5/F, 160 Des Voeux Road West, Sai Ying Pun, Hong Kong

Or

By email

claims@heyavo.com

How do I know what I’m covered for?

Everyone’s case is different, so it’s important to know what is and isn’t covered.

Refer to the policy documents attached to your confirmation email, or view them by view my account.

VIEW MY ACCOUNT

Claims made easy