SmarTone Customer Protection Claims

Exclusive claims services for SmarTone customers

What kind of claim are you filing?

COVID-19 Protection
Unemployment Protection
Screen Replace

Making your claim offline

Submit your claim to us in 3 steps
We usually have a reply within 10 working days.

Step 1: download and complete the claim form

COVID-19 Protection / Unemployment Protection Claim Form

Screen Replace Claim Form

Step 2 - get your documents ready

Prepare the required supporting documents according to the "Claim Documentations Checklist" listed on the Claim Form.

Step 3: submit application

Send us the completed claim form and required supporting documents within 30 days after the incident:

By post
Avo Insurance Company Limited
5/F, 160 Des Voeux Road West, Sai Ying Pun, Hong Kong
By email